Terms of Sale

These terms & conditions set out the basis on which you can visit and use our website. Please read them carefully as they contain important information.

General terms and conditions
This site is owned and operated by Gracie B (”we” or “us”). Trading address: 32 Musters Road West Bridgford Nottingham NG2 7PL. Registered number 13008056 (England and Wales). If you want to ask us anything about these terms and conditions or have any comments or complaints on or about our website, please contact us.

Ownership of rights
All rights, including copyright, in this website are owned by or licensed to Gracie B. You may not modify, distribute or re-post anything on this website for any purpose. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Gracie B.

Accuracy of content
Gracie B has taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. All prices are displayed inclusive of VAT. Prices may vary from that shown. The weights, dimensions and capacities given are approximate only. We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the product on delivery. To the extent permitted by applicable law, Gracie B disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. Gracie B shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.

The views expressed in user generated content are the opinions of those users and are not necessarily those of Gracie B.

All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available by emailing you.

Occasionally, the manufacture of your goods may be delayed. This can be for various reasons such as stock shortages, import delays or higher than anticipated demand. We will, of course, make every effort to keep you informed.

Cancellation right
Under the Distance Selling Regulations, UK consumers have the legal right to cancel their order within seven working days of receipt of the goods. Where goods are delivered to a third party you will only be able to exercise this right if you are able to return to us the goods you ordered. For details of how to exercise this right please see our Returns and Refunds section.

Full information on our website returns can be found on our dedicated Delivery & Returns page.

If a refund is payable to you we will process the refund as soon as possible, and, in any case within thirty (30) days of the day you give written notice of cancellation.

To cancel an order you must inform us in writing to info@gracieb.co.uk. You must also return the goods to us as soon as possible, intact, and in their original packaging. You have a legal obligation to take reasonable care of the goods while they are in your possession.

Unfortunately from time to time one of our items might be damaged in transit, or a picking error may have occurred. If this is the case, please inform us within 3 days of delivery to receive a replacement. We would require evidence of the damaged goods or error, in the form of photographs of the damage. If the fault is ours, we will replace or refund immediately.

Your statutory rights are not affected by our returns policy.

Contact Us
If your query relates to an order or feedback regarding this site then please visit our contact page for our email address, contact telephone number and the hours our salon is open.

Links to this website
You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.
We have placed links on this website to other websites we think you may want to visit. We do not vet these websites and do not have control over their contents. Gracie B cannot accept any liability in respect of the use of these websites